![]() BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Read MoreīBB Business Profiles may not be reproduced for sales or promotional purposes.īBB Business Profiles are provided solely to assist you in exercising your own best judgment. I am in the process of trying to relocate and do not have the funds. Basically telling me I have to pay for their mistake and will be refunded later. I explained this concern is not for an overpayment as I purposely overpaid them but this concern is for an incorrect charge leaving me with a due bill when I am trying to move out! The customer service rep by the name of *********************** whom the call Center instructed me would assist, is only contacting me through email and keeps closing my ticket every time he replies just saying the same thing about an overpayment being refunded via security deposit. I contacted customer service and all they could tell me was that for any overpayment, it will be credited to my deposit. *** took my credit to pay for the utilities but charged me for a full months rent for July leaving me with a due balance of $166.27 which will soon accrue a $75 late fee because I do not have it to pay thatll leave me with a balance of $241.27. ![]() I purposely overpaid my account around the amount of $400 so it could take care of the included utilities and Julys rent which should have been prorated. ![]() ![]() I submitted my 60 day notice on time to vacate the home when my lease ends July 24. ![]()
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